We believe that serving our customers with integrity and a commitment to shared purpose will lead to our mutual success. We adhere to this belief through our Core Values:

Leadership
Customer-Driven Quality
Organizational Prosperity
Partnerships
Continuous Improvement and Learning
HCESC Colleagues

Our Principles of Service enable every Colleague to live our Purpose and achieve our Vision.

Each Colleague:


• Knows the needs of internal and external customers in order to deliver quality services.
  
• Values collaboration and team efforts as reflected daily work.
  
• Reflects organizational priorities in daily work.
  
• Assumes responsibility for the continuous improvement of personal and organizational growth.
  
• Assumes personal responsibility for customer satisfaction.
  
• Serves as an ambassador for HCESC, at all times.
  
• Assumes ownership for HCESC's assets as their own.
  
• Is respectful, dependable, honest, and ethical in relationships with customers and with each other.
  
• Uses technology as appropriate to enhance the quality, effectiveness, and efficiency of service delivery.
  
• Serves as an advocate for the highest quality of education for all children.
  
  

HCESC fulfills its Purpose by providing a menu of services for our customers organized into eight Service Centers.

School Improvement Initiatives Center
Educational Leadership,
Professional Development & Teaching Professions Center
Technology for Learning Center
Standards & Assessments, Data & Evaluations Center
Student Services Center
Early Childhood & Literacy Center
Alternative Education & Support Services Center
Business Services Center

Each of these Centers designs, develops, and delivers products and services responsive to customer needs and aligned with state and national educational priorities.